Returns & cancellations

This page supplements the returns and cancellation information in our Terms and Conditions. We are confident you will be delighted with your wallpaper, but we accept there may be occasions where you need to return a product.

Made-to-measure and custom designs

Made-to-measure panels and designs you have created, uploaded, recoloured or rescaled with Design your own are made to your specification. As these items are specially made to the customer’s specifications, they cannot be returned or refunded due to a change of mind and are non-returnable unless faulty. Please check your measurements, and order a sample if you are unsure about colour or scale, before you place your order.

Cancelling a standard roll order (14-day right to cancel)

If you are a consumer and bought standard catalogue rolls from our website, you have a legal right to change your mind within 14 days. You are required to pay the cost of returning the product to us.

To cancel, email [email protected] or call 01924 950108. The following procedure will apply:

1. Tell us you want to cancel, quoting your order number;
2. You will receive a confirmation response within 2 working days;
3. If the order hasn’t been dispatched, you will receive an email confirming the amount to be refunded;
4. If it has been dispatched or delivered, please return the rolls to us at your own cost, using an established delivery service and keeping proof of postage;
5. Once the rolls are back with us they will be inspected. If any deductions are going to be made from the refund we will tell you by email;
6. Your refund will be credited to the original payment method (or, where applicable, the finance provider) and will take up to 14 days to process, subject to your card type. If you paid with Klarna or Clearpay, please also check with them when you will receive your refund.

Condition of returned rolls

It is your responsibility to take reasonable care of the product while it is in your possession. We will reduce your refund if a roll is not in “as new” condition, for example if it has been unwrapped and damaged, cut, pasted or hung. We will also reduce your refund if the rolls are not properly packaged and are damaged on their way back to us. In some cases no refund may be due. Free samples do not need to be returned.

Faulty, damaged or incorrect items

You have statutory rights where products are defective or not as described. If something is wrong, please do not hang the wallpaper. Email [email protected] with your order number and photographs showing the issue (and the batch number on the roll label), or call 01924 950108. We will then be in touch to offer an appropriate remedy in line with our Terms and Conditions. The right to return does not apply to defects or damage caused by you, or to wallpaper that has been hung after a visible fault was found.

Questions? Call 01924 950108 (Monday to Friday 9am–5pm) or email [email protected]. Emails are answered within 1 working day.